For business relations between us and our customers, the following General Terms and Conditions (GTC) shall apply exclusively, unless otherwise expressly agreed by us in writing or confirmed in writing. Subject of these conditions is the sale of all items sold by us including all accessories.
Our offers are subject to change without notice with regard to services, delivery period and ancillary services. We expressly reserve the right to make technical changes. The prices of the day of the order are valid in each case. These will be mentioned again in the order confirmation.
All prices include VAT.
The goods remain the property of trends and more GmbH until full payment has been received.
Conclusion of a contract
The contract is concluded by acceptance of the customer's order by trends and more GmbH. The customer will be informed about the conclusion of the contract either by a confirmation by e-mail or - if the delivery of the e-mail fails - at the latest by the execution of the delivery of the ordered goods.
Should trends and more GmbH determine after conclusion of the contract that the ordered goods are no longer available or cannot be delivered for legal reasons, trends and more GmbH can either offer or deliver goods of equivalent quality and price or withdraw from the contract.
If the customer does not accept the replacement offer, he has the right to withdraw from the contract. In the case of a replacement delivery, he has the right to return the goods within 2 weeks at the expense of trends and more GmbH if the latter does not meet his expectations. Already received payments will be refunded by trends and more GmbH immediately after return of rejected replacement goods or after withdrawal from the contract on the part of trends and more GmbH or the customer.
Right of withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.
The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us
trends and more GmbH
Fon: +49 961 470 8 474
Fax: +49 961 470 8 460
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 30 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Notes on the Distance Selling Act
The clauses of the Distance Selling Act apply only to consumers. They have no validity for commercial customers who conclude a legal transaction for a purpose that can be attributed to their commercial or independent professional activity. For commercial customers our commercial general terms and conditions apply exclusively.
The return has to take place franked in principle. Additional shipping costs cannot be taken into account in the event of reimbursement. As far as possible, the original delivery condition shall be restored using the original packaging. The goods must always be returned to us in packaging suitable for safe transport, including stable outer packaging.
We reserve the right to deduct the legally permissible amount if the goods are used or damaged or if the original packaging is missing or damaged.
Delivery shall be made at the customer's expense. The indicated fees and shipping costs are only valid for shipping within Germany.
There are no additional fees for payment in advance and immediate transfer / Sofortüberweisung, PayPal or AmazonPay.
For delivery by cash on delivery, a cash on delivery fee of € 5.60 will be charged.
3 years guarantee applies exclusively to private final consumers with purchase in our private customer shop. The warranty covers all material and manufacturing defects. Batteries and rechargeable batteries as well as damage caused by non-observance of the operating instructions or improper use, such as bite damage, leaking batteries, etc., are not covered by the warranty.
Transport damage, obvious / hidden defects
Externally visible damage must be confirmed in writing by the supplier. Hidden damages (damage or partial loss of the contents) must be reported to DHL in text form within the statutory period of 7 days (§ 438 HGB) after delivery of the shipment. You can obtain the procedure and a form for damage reports directly at www.dhl.de (search for damage reports).
Defects that cannot be discovered within 2 weeks despite careful inspection must be reported to us immediately after discovery. If the complaint is justified within the warranty period, replacement delivery or rectification shall be made free of charge at the seller's option. If the replacement delivery or rectification fails, reduction of the remuneration (reduction) or cancellation (rescission) of the contract can be demanded. Compensation can be claimed for the personal procurement of replacement goods.
EU Dispute Settlement Platform
Online settlement of disputes pursuant to Art. 14 para. 1 ODR-VO: The European Commission provides a platform for Online Dispute Resolution (OS), which can be found at https://ec.europa.eu/consumers/odr/.
The customer agrees that trends and more GmbH processes, stores and evaluates the customer data received in connection with the business relationship in accordance with the Federal Data Protection. The customer's personal data are used to process the orders, any necessary queries and possible complaints.
Trends and more GmbH does not pass on personal customer data to third parties. Excluded from this are service partners who require the transmission of data for order or payment processing. In these cases, however, the scope of the transmitted data is limited to the necessary minimum.
If the customer has agreed to this in the order form, he will receive information about new products from trends and more GmbH by e-mail at indefinite intervals. However, the e-mail address will not be passed on to third parties.
If the customer does not wish to receive further information by e-mail, an informal e-mail to firstname.lastname@example.org. is sufficient.
The customer has the right to information, correction, blocking and deletion of his data stored at trends and more GmbH at any time.
German law shall apply exclusively to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
We reserve the right to change our general terms and conditions at any time and without giving reasons. Such changes do not apply to orders already placed. By placing an order, the respective valid general terms and conditions are accepted.
Should any provision of these GTC be invalid, the remaining provisions shall remain unaffected.
In addition to the statutory warranty rights to which you are entitled, we grant you a 5-year warranty on the goods advertised with the warranty promise. The period for calculating the warranty period begins with the invoice date.
This guarantee only applies to articles that were purchased directly from the private customer shop of trends and more GmbH, www.shop.leuchtie.com, and covers the territory of the European Union.
If material or manufacturing defects occur in the goods you have purchased during this period, we will provide you with one of the following services at our discretion within the scope of the warranty:
- repair of the goods free of charge or
- free exchange of the product against an equivalent article (if necessary also a follow-up model, if the original product is no longer available).
In the event of a warranty claim, please contact us as the guarantor:
trends and more GmbH
Phone: +49 961 470 8 474
Fax: +49 961 470 8 460
Warranty claims are excluded in the event of damage to the goods caused by
- Non-observance of the operating instructions
- Use of force (e. g. through bite damage)
- arbitrary attempts at repair
- normal wear
A claim of the guarantee service presupposes that you enable us to check the guarantee case in advance by sending in the goods. The costs of returning the goods to us shall be borne by the sender. In this case, care must be taken by appropriate packaging to avoid damage during transport.
In order to apply for warranty service, you must enclose a copy of the original invoice with the consignment proving the purchase from trends and more GmbH. We ask for your understanding that we can refuse the guarantee without enclosing this copy of the invoice. The copy of the invoice will be used to calculate the warranty period.
Your legal rights from the purchase contract concluded with us are in no way restricted by this guarantee promise. In particular, any existing statutory warranty rights towards us shall remain unaffected by this guarantee promise.
If the purchased item is defective, you can therefore in any case contact us within the scope of the statutory warranty, regardless of whether there is a warranty case or the warranty is claimed.
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