FAQ about the LEUCHTIE and our online shop

In our FAQs we try to bring you the most important questions about the LEUCHTIE, the ordering and processes in our online shop.


Do you have any suggestions for us or do you miss answers to your questions, please contuct us.

Categories Ordering and online shop
  1. Why can't I give a rating?
  2. Which shipping service provider do you use?
  3. How long does the delivery take?
  4. What are the shipping costs?
  5. How does the complaints handling work?
  6. How do I exchange my LEUCHTIE for the right size or colour?
  7. How long is the guarantee?
  8. Do you also deliver to a DHL Packstation?
  9. Which payment methods do you offer?
  10. Do you deliver abroad?

Why can't I give a rating?

All customers who have placed an order in this online shop are entitled to rate the purchased items.

If an order was placed with a registered customer account, an evaluation of the purchased product is possible at any time. The name of the author is published with the first name and the first letter of the surname.

If you have ordered as a guest, you will receive an automatic e-mail with a link that allows you to rate the purchased item after approx. 14 days. The author of the evaluation is referred to as "(guest)".

In addition to the individual text, a rating from 1 star (the customer is not satisfied) to 5 stars (the customer is fully satisfied) is given.


Which shipping service provider do you use?

We ship with Deutsche Post and DHL.


How long does the delivery take?

Here you will find information on delivery times.


What are the shipping costs?

Here you'll find the summarized shipping information.


How does the complaints handling work?

You will find the exact procedure for handling complaints in our online shop.


How do I exchange my LEUCHTIE for the right size or colour?

To exchange the ordered LEUCHTIE for the appropriate size or another colour, the following procedure is provided:

  1. Please download our service form and fill it out (if possible, fill in the form on the PC or in block letters)
  2. Enclose the completed service form with the return shipment to us.
  3. As soon as we receive your LEUCHTIE, we will exchange it according to your wishes

How long is the guarantee?

We offer a 5-year guarantee when buying in our online shop for private customers (Warranty Terms).


Do you also deliver to a DHL Packstation?

Yes, but only in Germany.


Which payment methods do you offer?

Here you'll find a summary of our payment methods.


Do you deliver abroad?

Yes, we supply many countries worldwide. Please select your country when ordering.