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FAQ about the LEUCHTIE and our online shop

In our FAQs we try to bring you the most important questions about the LEUCHTIE, the ordering and processes in our online shop.


Do you have any suggestions for us or do you miss answers to your questions, please contuct us.

Categories Handling and malfunction
  1. Do I need to charge my LEUCHTIE over the summer?
  2. Put the LEUCHTIE together correctly
  3. The spring is missing or bent
  4. How do I fix the attachment loop?
  5. How do I activate my LEUCHTIE Mini?
  6. How do I activate my LEUCHTIE Plus / Premium / Premium Easy Charge / Pro Easy Charge?
  7. My LEUCHTIE doesn't switch on
  8. My LEUCHTIE flashes
  9. Where can I find the operation manual?
  10. My LEUCHTIE has a loose contact

Do I need to charge my LEUCHTIE over the summer?

Before taking the LEUCHTIE out of operation because it won't be used for a longer period of time (e.g. over the summer), please charge it completely until the green and red LEDs of the charging station light up together.

You are also welcome to recharge it in between, during the summer.
Please make sure that you store it upright with the black battery section facing upwards to prevent it from switching on unintentionally and thus discharging. This would harm the batteries.
If this is not ensured, you can also remove the battery compartment.
This way, your LEUCHTIE will be ready for the next dark season.


Put the LEUCHTIE together correctly

Correct connection of battery compartment and light tube

Please always ensure a correct connection between battery compartment and light tube. Otherwise the connection may open too easily or loose contacts may occur.

Assemble the LEUCHTIE correctly:

Leuchtie ist korrekt zusammengesteckt

The silicone sleeves are located on both sides centrally on the transition from battery part to light tube and do not show any defects.

  1. A) The LEUCHTIE is completely closed up to the stop: there is no gap between the light tube and the battery compartment.
  2. B) The sleeve end with the annular bead sits on the battery pack on both sides.

Possible sources of error

LEUCHTIE is not completely closed:

LEUCHTIE nicht korrekt geschlossen

The light tube is not completely inserted into the battery compartment. A gap can be seen between the light tube and the battery pack.

Incorrectly attached silicone sleeves:

Muffe sitzt nicht richtig auf dem Batterieteil

The sleeve is not pulled all the way to the stop on the battery part - it sits too far on the light tube.

Mutte sitzt zu weit auf dem Leuchtschlauch

The sleeve is pulled beyond the stop of the battery part - it is too far on the battery compartment.

Muffe ist falsch herum aufgesteckt

The sleeve is attached the wrong way round. The sleeve end with the ring bead must be on the battery compartment.

Kinked battery compartment:

Batterieteil wurde eingeknickt

The edge of the battery compartment has been accidentally kinked when the light tube was inserted into the battery compartment.

eingeknicktes Batterieteil

As a result, the light tube cannot be inserted completely into the battery part up to the stop.

korrrekt sitzendes Batteriefach

In comparison, a correctly seated battery compartment with the sleeve attached.


The spring is missing or bent

The contact springs are screwed into a nut like a screw, which is located in the connecting socket.

korrektes Aussehen der Kontaktfeder

1) To replace a bent spring, turn it counterclockwise out of the socket with your thumb and index finger.

2) Remove the colored spring retainer with a pointed object (screwdriver, flat-nose pliers, etc.).

Entfernen der Federfixierung

3) Screw the new contact spring with the tightly fitting coils first 4-5 turns clockwise into the connecting socket.

4) Then check that the spring is firmly seated in the thread by pulling gently on it. Be careful not to overstretch the spring.

Kontrolle des festen Sitzes der neuen Kontaktfeder

5) Then insert the spring retainer into the socket via the contact spring. Note the two colors of the spring retainers: Blue sits in the tube side with the size sticker, red in the other side.

Korrekter Sitz der roten und blauen Federfixierung

Now gently press the bushing against a flat surface to fully press the spring retainer into the bushing. Make sure that the contact spring is not kinked or bent in the process.

gerades Aufsetzen des LEUCHTIE auf der Unterfläche

gerades Eindrücken der Federfixierung

6) Repeat the insertion of the spring on the other side of the tube.

7) Insert the two ends of the light tube one after the other straight into the battery compartment. Be careful not to bend the contact springs.

gerades Einstecken in das Batterieteil

8) Press the battery compartment and the tube firmly together on both sides as far as they will go. IMPORTANT: There must be no gap between the battery compartment and the tube:

LEUCHTIE muss ohne Spalt geschlossen sein

Notice:
The spring retainers have two functions: On the one hand, they ensure that the spring is aligned with the center of the battery pole, and on the other hand, they indicate by color how around the light tube and the battery compartment must be connected.


How do I fix the attachment loop?

Included in the scope of delivery of each LEUCHTIE is a fixation loop, which serves as loss protection.

In order to secure the LEUCHTIE to a collar/ harness with the enclosed fixation loop, pull the open end of the tube through both transparent rubber rings of the loop.

Assemble the connecting loop


How do I activate my LEUCHTIE Mini?

Activation of the luminous collar LEUCHTIE MiniTo prevent your LEUCHTIE Mini from switching on during shipping, one of the batteries has been inserted upside down as a transport lock. For the first activation this battery must be turned around:

  • To open the LEUCHTIE, separate the tube at the side of the size sticker from the battery pack with a slight twisting movement, taking care not to use excessive force.
  • Remove the battery from the end of the tube and turn it around.
  • Place the battery into the light tube with the negative pole ahead.
  • Push the battery pack back into the end of the tube. Take care that the spring is centred in the battery pack.
  • Press tube and battery pack firmly together as far as it can go. There must be no gap between the battery pack and the tube.

How do I activate my LEUCHTIE Plus / Premium / Premium Easy Charge / Pro Easy Charge?

Before using the LEUCHTIE for the first time please remove the transport lock (insulation cap). It is the red stopper located at the opposite side of the size sticker.

  1. To open the LEUCHTIE, separate the tube from the battery pack by pulling them apart with a slight angular movement, taking care not to use excessive force (1). In doing so, hold the silicone sleeve onto the battery pack.
  2. Remove the red insulation cap (2) and discard.Correct opening of the LEUCHTIE
  3. To close the LEUCHTIE, insert the tube straight into the battery pack. Make sure that the contact spring at the end of the LED tubing goes in straight and is not bent over in any way.Correct closing of the LEUCHTIE
  4. Press tube and battery pack firmly together as far as it can go. There must be no gap between the battery pack and the tube.Make sure that the light tube is firmly seated on the battery part.

My LEUCHTIE doesn't switch on

Possible causes may be:

The LEUCHTIE was not activated for the first use: We have compiled information on how to activate the LEUCHTIE Mini as well as the Plus, Premium, Premium Easy Charge and Pro Easy Charge models.

The energy is used up: Please insert two new batteries for the battery-powered models Mini, Plus and Premium or recharge the Premium Easy Charge and Pro Easy Charge immediately.

the batteries were inserted the wrong way round when changing the batteries: Information on the battery change for both Alkaline batteries and rechargeable batteries is linked.

the battery pack has been placed the wrong way round on the tube: Please check this with the linked information on changing the batteries.

The LEUCHTIE is not closed correctly: Press the battery pack and the tube firmly together on both sides as far as it will go - there must be no gap between the battery part and the tube.

The contact springs are defective: The springs protruding from the ends of the tube on both sides are either not straight or not tightly screwed into the nut.

The batteries have leaked: If you notice battery acid in the battery part or discoloration on the plastic sockets at the ends of the tube, on wires or on the cable inside the light tube, please send us your LEUCHTIE for repair.

If you cannot solve the problem, you are welcome to send your LEUCHTIE to us for inspection and repair with the completed service form.


My LEUCHTIE flashes

A rhythmic flashing on the Premium and Premium Easy Charge models (version up to 2020) indicates that the energy is used up. Please change the batteries of your LEUCHTIE Premium or recharge your Premium Easy Charge immediately.

If your LEUCHTIE flashes arrhythmically, there is probably a loose contact.


Where can I find the operation manual?

Here you will find our operating instructions as a PDF file for downloading or printing:

for LEUCHTIE with motion sensor

for LEUCHTIE with magnetic sensor

for LEUCHTIE with motion and magnetic sensor


My LEUCHTIE has a loose contact

If your LEUCHTIE has a loose contact please check whether:

  • the LEUCHTIE is firmly connected on both sides: the battery pack and the tube must be fully pushed together so that no gap is visible between the battery pack and the tube.
  • both springs, which protrude from the tube, are straight and tightly screwed into the nut and show no discoloration.
  • the edges of the battery compartment are not kinked and therefore the tube cannot be pushed on as far as it will go.
  • the silicone sleeves are located centrally over the transition from the tube to the battery pack (the end of the silicone sleeves with the ring bead is located on the battery part).
  • the silicone sleeves fit tightly and have no defects.
  • the inside of the silicone sleeves and the ends of the tube over which the sleeves sit are clean, dry and especially free of grease. Because of the sebum deposits of the dog's coat, we recommend cleaning the sleeves with warm water and washing-up liquid if necessary (rinse well and allow to dry completely). Please do not use any aggressive or solvent-based cleaning agents.
  • the LEUCHTIE is attached to the collar / harness and tension on the fixation loop, especially when the dog lowers its head, causes a short loss of contact or even the opening of the LEUCHTIE.

If necessary, a little contact spray on the springs / battery poles can also help.

If you cannot solve the problem, you are welcome to send your LEUCHTIE to us for inspection and repair with the completed service form.

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