Claims management

General information:

Please note:

For legal reasons (purchase contract), a claim to the 2-year warranty only exists against the dealer from whom you purchased the product. The date of purchase must be proven with a document (invoice, receipt, account statement, order e-mail, etc.).

When buying directly from the private customer shop of trends and more GmbH, we offer our customers an additional 3 year warranty. If you no longer have a receipt at hand, the purchase can be traced via our database.

Alternatively, you can have your LEUCHTIE repaired by us at any time at a flat rate price of 10 € (incl. return to you).

Before sending it in, please check your LEUCHTIE again carefully using the operating instructions, which you can download from FAQ and tips.

In the case of defects that are excluded from the warranty (e. g. empty or incorrectly inserted batteries, incorrect handling, bite damage, etc.), a flat-rate repair charge of 10 € is due.

Return:

If you are unable to correct the malfunction using the information in the operating instructions, we recommend that you send the LEUCHTIE by large letter / maxi letter (tear-proof envelope) at a reasonable price. If you would like proof of posting, select the registered mail posting option.

Please send the entire LEUCHTIE (battery pack included) with the completely filled out service form to the following address:

trends and more GmbH
Reklamation
Hammerweg 123
92637 Weiden
Germany

Please feel free to contact us at any time if you have any further questions or requests:
reklamation[at]leuchtie.com
Tel.: +49 961 470 8 474
Fax: +49 961 470 8 460